Jobs and Calls

Check back here for more information about casting calls, submitting a play, or employment opportunities with East West Players. You can also contact us with any additional questions at info@eastwestplayers.org or (213) 625-7000.

Program/Department: Front of House
Direct Report: Audience Services Manager
Position: Box Office Associate
Classification: Contract
Hours: Approx. 15 hours/week, Thursdays – Sundays

East West Players (EWP) is a non-profit organization with a mission of producing artistic works and educational programs that foster dialogue exploring Asian Pacific experiences.

EWP seeks a Box Office Associate (BOA) for our next production MAMMA MIA! The BOA is responsible for the daily box office window operations of EWP’s David Henry Hwang Theater during the day’s performance(s). The ideal candidate will have box office experience and the ability to manage multiple tasks in a fast-paced customer service-oriented environment.

Box Office shifts are: Thursdays – Saturdays, 5:30 – 9 PM and Saturdays & Sundays, 11:30 AM – 3 PM from May 9 through June 9, 2019, with the possibility of extending the performance schedule.  The BOA must be available Thursdays and Sundays during this time frame. Paid training prior to these dates is required.

Responsibilities include, but are not limited to:

  • Print will-call tickets and subscriber ticket exchanges
  • Process and print all 3rd Party Retailer will call lists
  • Process all phone and walk-up orders
  • Provide excellent customer service to all of our patrons
  • Follow all EWP ticketing/sales/customer service policies, protocols, and guidelines
  • Prepare appropriate sales reports and deposits at conclusion of box office hours

Other:

  • Work with House Manger, helping to ensure the performance begins on time
  • Trouble-shoot any ticketing or customer service issues
  • Accurately input patron data into PatronManager
  • Maintain current knowledge of EWP, the shows, and the Little Tokyo neighborhood
  • Other duties as assigned

Qualifications:

  • Must have excellent speaking and writing skills
  • Experience with PatronManager (highly desired) or similar CRM database & ticketing program preferred
  • 1-2 years’ experience working in a box office environment preferred
  • Experience in customer service  
  • Experience making quick decisions in high-pressure and time-sensitive situations
  • Pleasant, welcoming, and friendly demeanor

To Apply (date posted 4/4/19):
Send resume, cover letter, and availability for work during May 9 – June 9, 2019 to jobs@eastwestplayers.org. Please make the subject line of your email “Box Office MAMMA MIA!” No phone calls please. Candidates are encouraged to apply before Monday, April 15, 2019.

An Equal Opportunity Employer

EWP provides all persons with equal employment opportunities without regard to race, color, religion, sex, national origin, disability, age, veteran or marital status or any other characteristic protected by federal, state, or local law.

 



Program/Department:
Front of House
Direct Report: Audience Services Manager
Position: House Manager
Classification: Contract
Hours: up to approximately 20 hours/week, Thursdays – Sundays

East West Players (EWP) is a non-profit organization with a mission of producing artistic works and educational programs that foster dialogue exploring Asian Pacific experiences.

EWP seeks a House Manager (HM) for our next production MAMMA MIA! The HM is responsible for the operation of the East West Players’ David Henry Hwang Theater Front of House areas (lobby, theater, concessions, and other public areas). This position encompasses managing volunteer ushers and patrons during assigned activities including performances, ceremonies and productions. Maintaining a customer-friendly Front of House is essential to EWP’s operations.

House Manager shifts are: Thursdays – Saturdays, 6:30 – 11 PM and Saturdays & Sundays, 12:30 – 5 PM from May 9 through June 9, 2019, with the possibility of extending the run. Paid training prior to these dates is required.

Responsibilities include, but are not limited to:
• Coordinate and ensure the smooth operation of the Front of House.
• Ensure the safety of patrons, volunteers, and staff through the proper implementation and enforcement of
emergency procedures.
• Train Volunteer Ushers on their duties including emergency procedures, program dispensing, ushering, ticket-
taking, concessions, survey retrieval, and clean-up.
• Prepare & distribute HM nightly reports including stub counts, lost and found, concessions tallies/stock, and
patron feedback.
• Coordinate with Box Office Assoc. and Stage Manager, helping to ensure the performance begins on time.
• Report and follow through on any malfunctions and safety concerns in the lobby and theater to Audience Services
Manager and/or Production Manager.
• Maintain a clean House Manager Supply Closet, concessions stock & monies, and monitor lost and found for East
West Players.
Other
• Work with Box Office Assoc. and Stage Manager, helping to ensure the performance begins on time.
• Trouble-shoot any seating or customer service issues.
• Maintain current knowledge of EWP, the shows, and the Little Tokyo neighborhood.
• Ensure adequate advertising through display unit, brochures and flyers in lobby for upcoming events in
coordination with Audience Services Manager & PR | Marketing Department.
• Maintain a clean House Manager Supply Closet and monitor lost and found for East West Players
• Other duties as assigned.
Qualifications:
• Must have excellent speaking and writing skills
• Experience with volunteers and practical knowledge of theatre environment is essential
• First Aid training and CPR a plus
• Experience in customer service demonstrating interpersonal skills, even temperament, ability to supervise effectively.
• Experience making quick decisions in high-pressure and time-sensitive situations
• Pleasant, welcoming, and friendly demeanor

To Apply (date posted 4/5/19): Send resume, cover letter, and availability for work during May 9 – June 9, 2019 to jobs@eastwestplayers.org. Please make the subject line of your email “House Manager MAMMA MIA!” No phone calls please. Candidates are encouraged to apply before Monday, April 15, 2019.

An Equal Opportunity Employer
EWP provides all persons with equal employment opportunities without regard to race, color, religion, sex, national origin, disability, age, veteran or marital status or any other characteristic protected by federal, state, or local law.

There are no casting calls at this time. Please check back for future opportunities!

______

Thank you for your interest in submitting your script to East West Players.

Please note that our mission focuses on the Asian Pacific experience, and the majority of the new works we workshop and produce revolve around Asian and Asian American characters and/or themes. We are interested in both plays and musicals.  Works need not be “issue-oriented,” in that race/immigrant issues can be an unspoken component in the work.

We are particularly interested in new comedies, musicals, and works that unearth the history of Asians in America.

Writers are strongly encouraged to browse through our production history, which can be found here. Ask yourselves what kind of plays we’ve produced in the past, and who our audience is.

Manuscripts are now being accepted via email. Scripts should be emailed to literary@eastwestplayers.org. Emailed versions of scripts are preferred.

Scripts should be submitted in a PDF format and must include the following:

1. A cover sheet, including your name, address, telephone number, website and email address.
2. A theatrical resume (two pages max) listing major productions, workshops, readings, commissions, publications, awards, etc., as well as education and training information.
3. A 100 word max synopsis of the play.

Our Literary Committee will read all scripts we deem to be in line with the mission of the theater. Due to the large volume of submissions we will only reach out to playwrights whose work we are interested in.

If you have questions as to whether your work might be suitable for our theater or if you are a playwright with multiple works and not sure what to submit, email: literary@eastwestplayers.org for assistance.
Thank you!